What if you want to make a complaint about a fellow INA member?

The INA does take such complaints seriously, and as such we have established procedures for ethics complaints.

The International Nanny Association (INA) is a trade association consisting of nannies, nanny placement agencies, and educators whose mission is “to promote quality in-home child care and an environment for all children that nurtures their well being and development. “It is important for you to understand that the INA is not a governmental agency, nor are we similar to the Better Business Bureau.

Our members join us voluntarily. They do fill out membership applications and agree to abide by the INA Commitment to Professional Excellence  and the Recommended Practices for INA Members. However, there is no facility within our Constitution or By-laws that provide for policing the activities of our members, nor are we set up to give counsel or advice on the substance of your situation.

Remember, the INA is unable to judge or mediate a specific problem.  The organization can act only as a conduit of information in the interest of upholding the aforesaid Commitment to Professional Excellence and Recommended Practices, and as a last resort rescind INA membership.

The Ethics Complaint Process

An ethics complaint may be filed by anyone who knows of and can prove an INA member’s failure to abide by the INA Commitment to Professional Excellence. Complete our INA Ethics Complaint Form, and submit. An acknowledgment will be sent to you upon receipt of the form.

Ethics complaints are held and processed in confidence, involving only the parties to the complaint and the INA Executive Board. The Ethics Committee Chair will review all INA Ethics Complaints and make a recommendation to the INA Executive Board. The INA Executive Board makes the determination, in consultation with the INA Ethics Committee Chair, whether to proceed with an ethics review, or decline to pursue the complaint. The INA Executive Board also makes the determination to preserve complainant anonymity or to require that the complainant agree to disclosure of the complainant identity to the accused INA member. In cases where the INA’s Executive Board determines that revocation of membership is the appropriate penalty, the full INA Board of Directors will be briefed on the particulars of the case, in confidence.

When a complaint is to be reviewed, a copy of the complaint will be forwarded to the member to make them aware that we know of your complaint and to request a response*.  The other copy will be kept on file.  An accused member typically is granted five (5) business days for a response. Upon receipt of the response, or in the event no response is received, the INA Executive Board will review the substance of the complaint and respond on our next scheduled meeting, and decide on a course of action. The INA’s only options are to:

1) rescind INA membership when the actions of the member have or have the potential to damage the reputation of the International Nanny Association or
2) to decide there is either insufficient evidence of wrongdoing or that the complaint does not rise to the level that it could damage the reputation of the International Nanny Association and close the ethics complaint.

Should the INA Executive Board resolve to rescind a member’s INA membership, the full INA Board of Directors will be briefed on the situation. The INA’s Executive Board’s decision on resolution of the dispute,  including the possible revocation of membership, will be sent to the complainant. 

Complainant and the INA member member both have a timely right of reply.

Time Frame

The INA Ethics Committee strives to resolve complaints within 30-60 days.

* A complainant may request confidentiality. The INA, at it’s sole discretion, will either agree or decline to proceed with an ethics complaint with a confidentiality request. Acceptance of a confidential ethics complaint by the Ethics Committee is rare.