Parent and Nanny Communication
By Henriette Dyer
Communication is an essential part of the workplace. If there is poor communication, creating a happy working relationship is going to be challenging. Interfacing is a big part of our lives. In this era of advanced communication technology, the connection is fast and easy; emails, mobile phones, texting, social media, instant messaging, and the list goes on. Whichever you choose there should be an atmosphere of open communication. It is how we learn about each other’s expectations. It’s about listening and choosing the right words. Communication begins with the initial interview. Employer and employee are on their best behavior discussing their needs and wants openly and honestly. How parents and nannies continue to communicate after can either build good communication or lead to communication breakdown.
Some practical ways of good communication are:
- “Say what you mean and mean what you say.” Sending mixed messages will only create problems. You will not be trusted or respected in the future and others will see this as a pattern. Instead, follow through with your words.
- Practice active listening and avoid speaking over or dismissing what the other person has to say. That is where the problem can turn into something bigger than it is.
- Start with the positive before the negative. A technique I learned as a preschool teacher. During parent-teacher conferences I would always share positive feedback before the serious stuff. It kept the conversation flowing in the right direction.
- “It is not what you say, but how you say it.” Choosing the right words and paying attention to your tone. Think before you speak! It is easy to be misunderstood which is why you need to pay attention to your words.
- Face-to-face is the most effective way of communication, mainly when you want to get an important message across like discussing a child’s behavior or disciplinary techniques. When you communicate face-to-face you can read a person’s body language, emotions, facial expressions and tone of voice which can let you know whether they are interested or non-interested in what you have to say. It shows you respect the other person and that the message is understood, avoiding confusion. It shows credibility and ensures everyone agrees on the situation
- Are you approachable? People are more likely to listen and respond to someone with a friendly personality. A nanny can feel comfortable talking about a pay raise knowing that her employer is willing to listen. The employer too can feel at ease addressing any issues of concern.
The bottom line is communication matters. It is one of the critical elements to any relationship; working and personal.
Henriette Dyer is a former preschool teacher and currently a professional Nanny, Newborn Care Specialist, and writer, who resides in Tarzana, California. Henriette enjoys cooking, traveling, hiking and writing.